Last updated: November 10, 2026
This policy explains how Reunion Vacation Homes, Inc., doing business as Vacome (“Vacome”, “we”, “us”), collects and uses personal information through Vacome.com and related enquiries, reservations and guest communications.
Information you provide. Depending on how you interact with us, this includes your name, email address, telephone number, postal or billing address, travel dates, property preferences, party details, reservation information and the content of enquiries, messages and feedback. Reservation and payment services may collect information needed to process a booking or payment. Additional information required for a particular reservation or identity check is explained in the relevant booking process.
Information collected through the website. Our website and service providers receive technical information such as your IP address, browser and device information, referring pages, pages viewed, interactions and approximate location. Cookies and similar technologies may associate activity with a browser or device. See the analytics and cookies sections below.
Information from service partners. We may receive reservation and communication information from booking platforms, property-management systems and partners involved in your enquiry or stay.
We use Google Analytics to understand how visitors find and use Vacome.com, including which pages they visit and how they interact with the site. Google Tag Manager helps deploy and manage website tags; the tags it manages may collect information for their respective purposes.
Google Analytics may use cookies and similar identifiers and collect page URLs, referral sources, device and browser details, interactions and approximate geographic information. Google Analytics 4 uses IP addresses during collection to derive location information but does not log or store those IP addresses. Analytics identifiers and usage data may still constitute personal information.
Learn more about how Google uses information from websites using its services and read Google’s Privacy Policy. On supported browsers, you can use the Google Analytics opt-out browser add-on. The add-on does not stop other website services from collecting information.
We use Google Search Console to review our site’s visibility and technical performance in Google Search. Its reports include search queries, impressions, clicks, page performance, country and device categories, with privacy filtering applied by Google. These reports do not give us the identity of individual searchers. Search Console is a reporting service rather than a visitor-tracking cookie placed on your device by Vacome.
You can accept or reject optional cookies in our cookie banner and reopen your choice using the Cookie settings button. Rejecting optional cookies prevents our Google Tag Manager/Google Analytics and SendSquared website analytics and SMS chat scripts from loading. You can still browse properties and use our rental search, and contact us by email or telephone. Necessary site functions remain available.
Cookies and similar technologies can support site security, requested functions, saved preferences, analytics and communication tools. Our pages may also include third-party maps, videos or virtual tours; interacting with them can disclose technical information to the relevant provider and may involve that provider’s cookies.
You can block or delete cookies using your browser settings. This may affect website functions, and browser controls do not necessarily block all forms of data collection. You can also use Google’s analytics opt-out tool described above and contact us with questions about tracking or your privacy choices.
Where applicable law requires consent for optional cookies or similar tracking, that consent must be obtained through an appropriate choice at collection. Reading this policy or continuing to browse does not, by itself, provide that consent.
Our “Text Us” website form uses SendSquared to connect you with our team by SMS. When you use it, we collect the name, mobile number and message you submit. We and our messaging providers also process conversation history, relevant enquiry or reservation details, delivery information and records of messaging consent and opt-out requests. SendSquared’s website tracking integration may collect browser, device, page-visit and interaction information to help understand enquiries and website engagement.
Submitting a text enquiry requests a response by SMS. We send service messages about enquiries, reservations and guest services, and promotional SMS offers to people who have opted in to receive them. Promotional offers, including messages sent using automated technology, require the applicable marketing consent. An enquiry or acceptance of this policy does not automatically subscribe you to all future marketing.
Message frequency varies. Message and data rates may apply. Consent to promotional texts is not a condition of purchase. Reply STOP to opt out of the SMS program, or HELP for assistance. You can also contact us using the details below. If you opt out of texts, contact us by email or telephone for booking assistance. Messaging delivery depends on your mobile carrier and network availability.
We use SendSquared and telecommunications providers to process and deliver communications on our behalf. Mobile numbers, SMS opt-in data and messaging consent are not sold or shared with third parties or affiliates for their own marketing or promotional purposes. This does not prevent necessary processing by providers supporting our messaging service or disclosures required by law.
Read SendSquared’s Privacy Policy and Terms of Use. Please do not send payment-card details, passwords or identity-document images through website chat or SMS.
We disclose information as needed to providers supporting website hosting, security, analytics, reservations, payments, communications and guest services. Relevant information may also be disclosed to the property manager, owner or service partner involved in fulfilling your reservation. We may disclose information to meet legal obligations, respond to lawful requests, protect people or rights, or support a business transfer subject to applicable protections. We may also disclose information at your request or with your permission.
We do not sell guest contact lists or disclose guest contact details to other businesses for their independent marketing. The SMS-specific restrictions above apply to mobile numbers, opt-in data and messaging consent.
Retention depends on the reason information was collected, the duration of your enquiry or customer relationship, reservation and accounting requirements, legal obligations, disputes and security needs. Communication and analytics providers also apply retention settings to data held in their systems. We may retain limited suppression and consent records to respect opt-outs and document messaging permissions. Contact us for information about the retention of a particular record.
No website, transmission or storage system can guarantee complete security. Please use the booking process or a channel agreed with our team for sensitive information.
Vacome operates in the United States, and information may be processed in the United States and other countries where our service providers operate. Privacy laws may differ from those in your home country. Contact us to ask about the safeguards applicable to a particular international transfer.
Where UK or European data-protection law applies, processing purposes may rely on steps requested before a booking or performance of a contract, legal obligations, legitimate interests in operating and protecting our business, or consent where required, including for certain tracking and marketing. Consent can be withdrawn without affecting processing that was lawful before withdrawal.
Depending on your location and the law that applies, you may have rights to access, correct or delete personal information, obtain a portable copy, restrict or object to processing, withdraw consent, or opt out of certain advertising or data disclosures. These rights are subject to applicable conditions and exceptions. You may also have a right to complain to your local data-protection authority.
Send requests to reservations@vacome.com with “Privacy request” in the subject line. We may need information to verify your identity or an authorized representative’s authority. Please do not send sensitive identity documents unless our team has arranged an appropriate channel.
Use the unsubscribe link in marketing emails or reply STOP to SMS messages to change those preferences. Opting out of marketing does not cancel a reservation. We may still need to communicate essential booking or legal information through an appropriate permitted channel.
Our booking and enquiry services are intended for adults. Please contact us if you believe a child has submitted personal information without appropriate permission. External websites and services have their own privacy policies. We may update this policy to reflect changes to our services or practices; the date above identifies the latest revision.
Reunion Vacation Homes, Inc., doing business as Vacome
7533 Osceola Polk Line Road, Davenport, FL 33896, United States
Email: reservations@vacome.com
Telephone: 855-661-3700
